Shipping & Return Policy

Thank you for visiting Great Lakes Skipper We have some of the best and hardest to find boat parts anywhere for a fraction of the dealer prices. Rare and unique boat parts are only the tip of the iceberg.

Payment Methods

We accept Visa, Mastercard, Discover, American Express (via PayPal), bank and certified checks, wire transfers and money orders. If you have any payment questions, need special arrangements or would like to pay by phone, please email or call our customer service team 262-898-1855. See the section at the end of our policies if you would like to use your Great Lakes Skipper In-Store Credit.

PayPal Buyers

Special note for customers using Paypal -- Please verify that the shipping address you choose on the order is IDENTICAL to your Paypal shipping address. If they do not match and we cannot reach you on the shipping day, we MUST ship the order to the Paypal shipping address to recieve shipment and order protection from Paypal.

General Shipping

The Great Lakes Skipper and Crew will sail the seven seas to get your purchase to your door. Please review the product description carefully for special details or instructions. Shipping on most listings is calculated for the lower 48 states and Canada. If you live in a remote or hard to find corner of the world, please email the product number(s), quantity, your address, city, state/province, country and postal code to our customer service team or call 262-898-1855 and we will get you a custom shipping quote using your preferred carrier.

Domestic orders are typically shipped via USPS or UPS. International orders are shipped via USPS, UPS, DHL or freight services.

Whenever possible, we will ship your package using the service you select during order completion. However, shipping can be complex and sometimes we will be able to ship faster using a different service than you selected. Or, perhaps we might not trust one service to adequately protect your package and so choose to send it via a different carrier. For these reasons, when you purchase from Great Lakes Skipper, you give us permission to change the shipping service at our discretion.

If you require guaranteed delivery, rush shipping, expedited services, or have special instructions, please see our Special Shipping section below.

Unless otherwise stated in the listing, all shipping and handling charges are the responsibility of the Buyer.

Great Lakes Skipper is not responsible for shipping delays or damages. We will work with the buyer to process any claims, ect., but we have no control over shipping once the item has shipped from our warehouse.

Special Shipping

Before you order . . .

If you have special shipping circumstances, please contact our customer service team at 262-898-1855 before you place your order. We are more than happy to make arrangements for overnight service, second day service, third day service, truckline service, international services and even the slow boat to China. Need us to hold the order or schedule arrival on a certain day? Give us a call. Do we need to tell the postal carrier to leave the box at the back door? Give us a call. Do you want extra insurance to protect your purchase? Give us a call.

EXPEDITED SHIPPING -- All orders using Next Day Air, Second Day Air or Three Day Select services must be placed by 3:00pm Central (Chicago) Time in order to ship same day. The shipping day DOES NOT COUNT toward the delivery time.

RUSH ORDERS -- If you need to guarantee that your order leaves the warehouse the same day, please call our customer service team to choose an expedited shipping service. Additional charges may apply to rush orders.

Shipping Insurance

Most products already include basic shipping insurance. However, if you would like to add extra insurance to protect your purchase, please contact our customer service team at 262-898-1855.

International Orders

When placing your international order, please be sure to include your email address, international telephone number, postal code, and your shipping address exactly as you want us to ship it. If we need to contact you, we will do so by email. Please keep in mind your purchase does not include international customs, duties or brokerage fees. These fees are the responsibility of the buyer. Also, we will not alter the shipping documents to reduce customs, duties or brokerage fees as this is fraud.

It is also possible that you may be quoted a rate for UPS shipping that isn't entirely accurate. UPS may consider your location to be an "extended shipping" area. If that is the case, we will email you and let you know that we would either need to charge for additional shipping or we may be able to ship via USPS at no additional cost.

Wisconsin Sales Tax

Wisconsin sales tax applies (5.65%) to Wisconsin residents and orders shipped to Wisconsin addresses.

Condition

All sales are final. All parts are sold "AS IS" with no warranty implied or otherwise unless noted in the ad. In some instances, there may be a manufacturers warranty, and it is the buyers responsibility to contact the manufacturer. Buyer assumes all liability of non-warrantied items.

We work very hard to include photographs of all components with a detailed description of what is being sold. If it is not in the photo or description, it is not part of the sale. If there is ANY question in your mind, please contact us BEFORE ordering and we will be happy to answer your questions.

Unless otherwise stated in the product advertisement, all items shipped from Great Lakes Skipper are either in NEW or UNUSED condition. In many cases, the item is new but has been on a warehouse shelf quietly collecting dust. We also carry some items that were installed on a boat but then removed before the boat was completed. These items are still new but have been handled. This is one reason we are able to offer some of our products at such a great savings. If an item is truly used, we will clearly state that in the product description.

Samples and Windshield Templates

If you are ordering cut products such as trim, molding, vinyl, fabrics or carpets, please be aware that all computers can show colors differently. We cannot accept returns on any cut product such as vinyl, fabric and carpets. We STRONGLY RECOMMEND that you call us beforehand for a FREE sample.We will ship you up to 5 swatches that you can use to make your purchase.

We carry many windshields in-stock. Before buying any windshield, we STRONGLY RECOMMEND that you order a windshield template. Call our customer service team and we will create a template of the windshield for you. Templates are generally $20 and if you later purchase the windshield, we will be happy to discount your windshield purchase by $20.

Changing and Cancelling Orders

Sometimes you need to make changes to your order. We are happy to make order changes. However, please be aware that changing an order may incur additional charges not limited to additional shipping, order change fees and intercept fees.

Should you need to cancel an order, please contact our customer service team at 262-898-1855. There will be a 5% cancellation fee + all incurred shipping and handling expenses. The buyer will recieve an in-store credit for the remaining value of the purchase.

Return Policy

ATTENTION:

We will reject any packages that arrive at the warehouse with an expired RMA number OR without an approved RMA number.

Please review our listing very carefully. We work very hard to identify the manufacturer's part number, properly describe the item (appearance, color, etc), specifiy our approximate measurements and take detailed photographs of all the components you will receive.

An item qualifies for a return if
1. it was ordered within the last 14 days; AND,
2. one of the following conditions exist:

  • the product arrived damaged from poor picking and packing
  • the shipment was not signed for because the package arrived damaged from shipping abuse
  • the product arrived and was completely different than the product you ordered

 

An item does not qualify for return if:

  • 15 days have passed since purchase
  • it does not fit the buyer's application
  • the color does not appeal to the buyer
  • the buyer signed for a package clearly damaged during shipping
  • the buyer has installed and/or operated the product
  • the package arrives later than expected
  • the buyer expected additional parts or equipment not explicitly included in the photograph or description
  • the order involves a cut product such as trim, molding, fabric, vinyl or carpet (see SAMPLES above)

 

If you believe that your item qualifies for a return, please contact our Great Lakes Skipper Returns Manager at 262-898-1855. It will help us if you have some digital photographs of the item(s) you received and any damage to the item(s) or shipping container. Also, please have order information at hand such as order number, eBay item number(s), date purchased, method of payment, packing slip, etc. We will work with you to qualilfy your item and give you the solution.

If our Returns Manager approves the return, you will be issued an Returns Authorization Number and instructions on how to ship the item back to us. Please note: the RMA number is only good for 10 business days. Once it expires, the package will be rejected. If the issue is related to damage during shipping, we will have you hold the packaging and contents and help get the claim process started.

Returned items may or may not be eligible for a refund/credit per our Refund and Credit Policy below.

A Return Authorization Number must be obtained prior to returning any items to Great Lakes Skipper

Refund and Credit Policy

If the item was damaged during shipment, we will start a claim process with you and try to locate an immediate replacement for your item. Our Returns Manager will determine whether a refund or in-store credit is appropriate and what actions need to take place.

If our description was in error, we will attempt to locate the correct item for you. If we can locate a replacement, our Returns Manager will inform you of what actions need to take place. If we cannot locate a suitable replacement, our Returns Manager will work to refund your purchase and have the item returned to Great Lakes Skipper.

If the buyer purchased an item in error or no longer wants the item, we will be happy to offer an in-store credit for the value of the item purchased. It is the buyer's responsibility to ship the item back to Great Lakes Skipper (at the buyer's expense) per our Return Policy above. Please note that most items returned for credit are subject to a restocking fee of 8%. We will not offer a cash or chargeback refund in this case.

In-Store Credit

Great Lakes Skipper In-Store Credits are good for 2 years from the date of issue. They may be used full or in part on any product for sale by Great Lakes Skipper. However, if you intend to apply an In-Store Credit to a purchase, please contact our customer service team at 262-898-1855 BEFORE making your purchase so we can make sure the credit gets applied properly. We require this because there are some products sold in other venues where we cannot apply the credit once you have purchased the product.

Feedback

We love to hear from you. Let us know how we are doing. You can always leave us feedback by contacting our customer service team 24-hours a day. When you write, please let us know if we can include your comments in our

Customer Service

Still need to contact us?

Great Lakes Skipper, LLC
2100 South Street, Racine, Wisconsin 53404

262-898-1855 (office)
262-898-1877 (fax)

customerservice@greatlakesskipper.com